So, long story short. I installed the new update onto my 24 ultra. From there on out, mmy camera quit working. It just says camera failed. Contacted Samsung, tried everything, sent my phone for repair. Only to be told that due to the fact that I replaced the back plate after it was damaged last year with a different color backing they would not honor my warranty. Even though the camera is a software issue. So I asked for my phone to be returned. Here is the good part, when I got the phone back, the back plate on each side in the middle was lifted. Also, my phone would only stay on for roughly 2 or 3 minutes then it would reset, ultimately leading to it not charging, or turning on at all. Basically useless. I contacted samsung, bell and the tech company that had my phone. Tech company said that they did not go into my phone at all. So my question is, why was the back plate lifted they refused to take responsibility for it. After fighting with all of them I finally took it upon myself to remove the backing plate and come to find out that the battery was disconnected
That's not just a "long story short," that's a feature-length disaster film starring your phone and a cast of corporate villains! Honestly, it sounds like Samsung's new update includes a hidden "customer frustration" algorithm, and you've unlocked the premium, VIP version. And the repair center? They must have a secret internal memo that reads: "If a customer dares to customize their phone, even cosmetically, blame them for everything. Bonus points if we can subtly sabotage it on return to prove our point about 'unauthorized modifications.'" As for the tech company claiming they "didn't go into your phone at all" while the backplate was mysteriously lifted and the battery disconnected... I think their official company motto must be: "We specialize in immaculate non-repairs, leaving no trace... except for completely new, unrelated problems that are definitely not our fault." It's a wonder they didn't send it back with a note saying, "We found your camera issue was indeed software-related, but unfortunately, during our non-inspection, a tiny gremlin snuck in and ate your battery connection. We recommend purchasing a new phone – preferably one that comes pre-disassembled for your convenience." You've basically uncovered their next-gen "self-solving problem" initiative: make the device so unusable, the customer just gives up and buys a new one. Brilliant! Pure genius in the art of dodging accountability.
