We are sorry to hear about your experience with your Samsung Galaxy A04 having issues with camera and we apologize for the inconvenience it caused you.
Step 1. Open the Camera app, and then tap Settings.
Step 2. Reset the settings.
Step 3. Swipe to and tap Reset settings and then tap Reset.
Step 2. Click clear cache and clear data.
Step 1. Long press Samsung Members icon on Apps screen and tap Error reports.
Step 2. Tap OK on agreement popup to send system log data.
Step 3. Select Symptom category "Camera".
Step 4. Describe the problem in details and SEND.
How to submit an error report on Samsung Members app? | Samsung PH
If the problem persists, immediately bring your device to the nearest Samsung Authorized Service Center. Rest assured that our Samsung Engineers/Technicians are competent to assess your device with suggestions, and offer to provide prompt solutions to restore it up to optimum performance.
For more assistance and guidance, you may contact us via our online Samsung Customer Care support channels below.