A11 not fast charging?

[ceebeebee]

I tried my charger for my N20U on my kid's A11 and charging lang nalabas, not even fast charging. Ganun lang ba talaga or may prob na dun sa battery nya?

[butete]

possible po sa battery, since known good fast charger ang gamit,

Pero check if fast charging is off

https://youtu.be/3arABWIi3-o

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[ceebeebee]

Yeah naka on ang fast charging. So baka nga battery.. thank you!

[butete]

Suggest po have it check by samsung service center

[SamsungRightCare]

Hey there! Have you checked should there be a "fast charging" setting on your A11 device? If so, make sure to have it turned on. Should the problem still persist, we suggest that you give us a call on our toll-free hotlines below for further assistance.

MOBILE: #GALAXY [#425299]
(02) 8-422-2177 [Standard Landline]
Available 24/7

LANDLINE: PLDT Toll-free: 1-800-10-726-7864
Globe Toll-Free: 1-800-8-726-7864
Standard Landline : (02)8-422-2111
Daily (8:00 AM to 8:00 PM)

LIVE CHAT SUPPORT: https://livechat.support.samsung.com/Customer_new/PH

Hope to have helped as well. Keep safe. 😊