Original topic:

A11 screen issues

(Topic created on: 09-02-2021 09:06 PM)
962 Views
Jimboo
Active Level 1
Options
Galaxy A
Has anyone have any issues with the screen not responding and randomly just wigging out like opening and closing the app that you're in and selecting random things while I'm not touching the screen  Like it's someone else is controlling it 
0 Likes
6 Comments
Haydenc94
Active Level 5
Galaxy A
By any chance do you have a screen protector on it? Sometimes they can cause similar issues
0 Likes
Jimboo
Active Level 1
Galaxy A
Yes I do it seamed fine after I put it on I have had the phone for 3 weeks and screen protector on it for 2 weeks now and I have turned the sensitivity up for the protector it just has the on off option unlike the older galaxy's where you can adjust it from memory
0 Likes
Haydenc94
Active Level 5
Galaxy A
Hmm tricky. Definitely try that touch sensitivity option under display but sometimes the protector can trick the phone into thinking it is being touched.
0 Likes
Jimboo
Active Level 1
Galaxy A
Ok I'll try that thanks for you're help
SamsungLaura
Moderator
Moderator
Options
Galaxy A

Hi @Jimboo, sorry to hear about the issues you're experiencing. Please send us an error report via the Samsung Members app so we can investigate this further. 

To do this:

Samsung Members > Get Help > Error Report > Category > Describe issue > Tick 'send log data' > Send. 

0 Likes
Jimboo
Active Level 1
Galaxy A
Ok I'll try that thanks for the reply
0 Likes