A12 outgoing call not ring

[Star83]

When I dial any number, my A12 doesn't ring, I can't hear anything, but the phone I am calling rings, but again, I can't hear the speaker.

[SamsungLaura]

Hi @Star83, that is strange. Are you able to send as an Error Report via the Samsung Members app? Error reports are used by our team to identify any potential issues or trends with our devices. 

To send an error report you can:

Samsung Members > Get help > Error reports > Call/Message > describe issue and frequency > Tick ‘send system log data’ > Send in top right

Once your Error Report has been assessed, our team will get back to you with a response which you can view from the notification bell in the Samsung Members app. 

Hope this was helpful :)

[Yolandacsmoney]

Same issue.

[SamsungLaura]

Hi @Yolandacsmoney, thank you for reaching out. As mentioned above, please send us an Error Report via the Samsung Members app so that we can investigate this issue further. 

While you may have the same issue, we recommend sending in these reports as it can be caused by various factors, and our error reports can provide more specific insights.