A32 4G white line

[serinä]

Hi. I have a new phone i bought it last january 15 2022 but after 3 days i saw a white line everytime it turns off. I already brought it to the service center in megamall. Then they tell me that's  its because of the software update. Then they updated it but it's  still the same. What should i do? Do i need to wait for a new software update? Or should i give them this unit to replace it? The problem is i need to wait 3to 5 days until they can give me a new unit😩 so sad

[serinä]

Help me please

[Ly_Sander]

just wait for the next software update nalang po😊.

[serinä]

Pero kapag inalis ko po yung fingerprint unlock nawawala din sya. Sa tingin nyo po software update ba sya talaga?

[MrApex]

Ano na UI version nyo po, one ui 4.0?

[serinä]

One ui 3.1 po a32 4G

[MrApex]

Ok, wala parin pala update sa a32,

Ganito na white line ng screen?
https://youtu.be/sCWjgMlbD6Q

[serinä]

Hindi sir. Kapag pinapatay lang sya. Biglang may white line lang na lalabas pero mawawala din naman agad

[MrApex]

Ok, software nga, try nyo po uninstall update ng "android system webview" sa playstore, then reboot,

[serinä]

Same pa din po sir :(