A34

[danesaints]

3 days palang yung phone pero ang lala ng issue ng phone na to. Yung screen may maliit na dot tapos iba yung kulay.

[bagol1209]

Hi~ if 3 days pa lang sya, i strongly recommend to bring it back where you got them. It should still be within 7days return period.

[danesaints]

binalik ko **bleep**, pinapunta ako samsung service center sarado pala pag sunday. pang 4 days plng naman bukas

[summeRamirez]

Could be a manufacturer defect. That can be replaced. If you get a less than stellar service at the center, let us know here and we'll try to help.

[danesaints]

yung replacement po ba matagal?

[summeRamirez]

Not sure eh. I don't see replacements happening a lot. But keep us posted here.

[danesaints]

ganyan po yung screen lalo na pag madilim. at may small dot dun sa may bluetooth.

dinala ko na samsung service center at chineck nila na okay naman daw yung screen wala daw anong man defect.

ang tagal kong samsung user pero ngayon lng akong naka encounter ng ganyan at alam ko na may mali talaga sa screen

[TeamGalaxyRene]

Hello there! danesaints,

We are sorry to hear about your experience with your new Samsung Galaxy A34 having little dots  with different colors on screen. I feel and understand why you are worried for a device that you've take care so much. If my device is facing similar experience, I will be frustrated too.

Before you try out the below recommendations as to your solution, be sure to check if your device's software are updated with the latest version. Please check how to update your mobile device's software in the following order. 

Step 1. Go to Settings > Software update.

Step 2. Tap on Download and install. 

Step 3. Follow the on-screen instructions.

If your phone is misbehaving, it's possible that a third-party app is causing the issue. To figure out what app is acting funny, you can use the Safe Mode feature. In Safe Mode, your phone won't run any third-party apps. This allows you to easily identity and remove the app that may be causing the problem.

Boot a Samsung device into Safe Mode:

Step 1. Turn the device off by holding the Power button until the option to Power Off appears on the screen. Tap Power off.

Step 2. Press and hold the Power and the Volume Down buttons at the same time, to turn the device on. When you see the Samsung logo appear on the screen, you can let go of the Power button while the device boots up. Make sure to keep holding the Volume Down button.

Step 3. If done correctly, 'Safe Mode' will display on the bottom left corner of the screen. If 'Safe Mode' does not appear, repeat the steps above.

Step 4. Once you're in Safe Mode, you can remove the third-party app that is causing issues on your phone.

Exit Safe Mode

To exit Safe Mode, simply restart your phone and it will reboot normally. You can also enter Safe Mode by pressing the Power key, touching and holding the Power off icon, and then touching the Safe Mode icon.

If that doesn't solve the issue(s), you may submit an error report through the Samsung Members app as follows:

Step 1. Launch the Samsung Members app, and then tap the Support icon for more options.

Step 2. Scroll and select Error reports.

Step 3. Choose a category of your concern. Select "Display".

Step 4.Choose the frequency of the issue you are experiencing. Enter issue details or attach a video or screenshot. Then press Send icons to complete the report. 

https://www.samsung.com/ph/support/mobile-devices/how-to-submit-an-error-on-samsung-members/ 

If the issue persists, you may bring your device to the nearest Authorized Samsung Service Center in your area. Rest assured that your device will undergo an assessment to pinpoint the root cause of the issue. Our Samsung engineers and technicians will guide you and offer solutions to restore it.

https://www.samsung.com/ph/support/service-center/

or book an appointment with the Samsung Members app as follows:

Support > Book an appointment to set one.

Should you need further assistance and guidance, you may contact us via our  Samsung Customer Care support channels below.

#GALAXY or #425299 [Mobile Phones & Tablets]

Available 24/7

1-800-10-7267864 [All Product, Toll Free, PLDT]

1-800-8-7267864 [All Product, Toll Free, Globe]

842 221 11 [All Product, Landline]

Daily (8:00am to 8:00pm)

Be sure to click "ACCEPT AS SOLUTION" when you find our answers helpful to you.

Stay safe and have a nice day ahead! Thanks for contacting Samsung.