A35 5g moisture/debris detected

[Aki_06]

Hello! 

May I ask for your suggestions on how to resolve my problem with the notice my phone is receiving. 

I tried many things as instructed by the official website of Samsung but no changes.

I can't charge my phone until now.

[Aki_06]

Notice me

[TeamGalaxyJanine]

I completely understand your frustration, Aki_06! If the issue cannot be solved by following the steps,  I recommend visiting an authorized Samsung service center to get a thorough check.

You can find the nearest service center to you here: http://smsng.co/SCLocator-SM 📍

We also made it easy for you to book your appointment! You may do so directly from the Support tab on your Samsung Members app.

🛵: If you're from Metro Manila and cannot find the time to personally visit a service center, you can have it picked up*!

To book your pickup, you may call the following numbers:

#GALAXY (#425299) - Toll-free, all networks
(02) 8 422-2111 - Standard Landline

*Galaxy pickup is free ONLY for flagship devices. Service fee applies to other models and varies per service center.