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11-02-2021 06:12 AM in
Galaxy ASolved! Go to Solution.
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09-14-2022 09:35 PM in
Galaxy AHello Garret,
Thank you for reaching out to us to inquire about your Samsung Galaxy A52 device having issues with super-fast charging.
Don't worry, we are here to provide quick fixes and offer resolution to your device problems.
A) Before we begin, we need to ensure that your device is up-to-date with the latest Software updates.
Settings > About Phone > Software updates > Download and install > Follow on-screen messages/notifications.
B) Ensure that you use only genuine Samsung cable, Fast charging 25W adapter while charging.
C) If super-fast charging is not working, check your settings to see if the super-fast charging option is enabled.
Step 1. Go to ‘Device care’ in ‘Settings’ and click on ‘Battery’
Step 2. Tap ‘See more’ to go to ‘Settings’
Step 3. Under the ‘Charging’ category located at the bottom, check if ‘Super-Fast cable charging is enabled.
Note, that The super-fast charging feature cannot be toggled on/off while charging and you cannot fast charge your phone using a regular charger.
For further assistance, you may contact our Samsung online support channels below.
https://www.samsung.com/ph/support/contact/#onlinesupport
https://samsung-livechat.sprinklr.com/seao/ph/index.html
Contact Info:
Available 24/7
1-800-10-7267864 [All Product, Toll Free, PLDT]
1-800-8-7267864 [All Product, Toll Free, Globe]
84222111 [All Product, Landline]
Daily (8:00 AM to 8:00 PM)
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11-02-2021 08:25 PM in
Galaxy AHello there! Should you need technical assistance, don't hesitate to reach us via our TOLL-FREE mobile number #GALAXY (#425299) or via our TOLL-FREE LANDLINE: PLDT Toll free : 1-800-10-726-7864 Globe Toll Free : 1-800-8-726-7864 Standard Landline : (02)8-422-2111 Daily (8:00 AM to 8:00 PM) or via LIVE CHAT SUPPORT: https://livechat.support.samsung.com/Customer_new/PH We are very willing to assist you! Stay safe and have a nice day ahead!
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11-08-2021 02:41 AM in
Galaxy Ai am using a 15w charger but it is not showing the fast charging even though the charger is the one that comes in the box
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01-02-2022 12:24 PM in
Galaxy AI have the same problem. Super fast charging doesn't work. Fast and normal charging are working well.
Don't understand what are happening...
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04-18-2022 10:51 AM in
Galaxy A- Mark as New
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09-14-2022 01:17 PM (Last edited 09-14-2022 01:18 PM ) in
Galaxy A- Mark as New
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09-14-2022 09:35 PM in
Galaxy AHello Garret,
Thank you for reaching out to us to inquire about your Samsung Galaxy A52 device having issues with super-fast charging.
Don't worry, we are here to provide quick fixes and offer resolution to your device problems.
A) Before we begin, we need to ensure that your device is up-to-date with the latest Software updates.
Settings > About Phone > Software updates > Download and install > Follow on-screen messages/notifications.
B) Ensure that you use only genuine Samsung cable, Fast charging 25W adapter while charging.
C) If super-fast charging is not working, check your settings to see if the super-fast charging option is enabled.
Step 1. Go to ‘Device care’ in ‘Settings’ and click on ‘Battery’
Step 2. Tap ‘See more’ to go to ‘Settings’
Step 3. Under the ‘Charging’ category located at the bottom, check if ‘Super-Fast cable charging is enabled.
Note, that The super-fast charging feature cannot be toggled on/off while charging and you cannot fast charge your phone using a regular charger.
For further assistance, you may contact our Samsung online support channels below.
https://www.samsung.com/ph/support/contact/#onlinesupport
https://samsung-livechat.sprinklr.com/seao/ph/index.html
Contact Info:
Available 24/7
1-800-10-7267864 [All Product, Toll Free, PLDT]
1-800-8-7267864 [All Product, Toll Free, Globe]
84222111 [All Product, Landline]
Daily (8:00 AM to 8:00 PM)
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12-20-2023 05:32 AM in
Galaxy A- Mark as New
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02-28-2024 10:26 PM in
Galaxy A