kjgato
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04-24-2022 03:25 AM in
Galaxy A
My A52s keeps on shutting down on its own lately. This happens after I downloaded the Zalora app. Idk why but the phone somehow got crashed (?) and then the screen just turned blank then suddenly it's dead lol. Happened a few times already. Does anybody else encounter this problem too? Or am I the only one??
4 Comments
nazzzz
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04-24-2022 06:14 AM in
Galaxy A
could be battery issue. have you checked your battery health on the 'Get Help' section in Samsung Members app?
kjgato
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04-24-2022 07:07 PM in
Galaxy A
Oh ya already did, and it says the battery is working just fine. Perhaps I need to uninstall the said apps and see if it works. Thanks for helping!
scinex
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04-24-2022 07:33 AM (Last edited 04-24-2022 11:51 AM ) in
Galaxy A
Maybe it's just a coincidence but is easy to confirm. Uninstalling the said app will confirm whether it's the one causing the issue. If it's still persists, our friend nazzzz suggestion to check the battery health is good for next step troubleshooting.
kjgato
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04-24-2022 07:12 PM in
Galaxy A
I have uninstalled the said apps, and the issue seems to be solved. But im gonna give it another 1-2 days to see whether the issue still occurs or not. Thanks for helping!