Original topic:

A52s keeps shutting down on its own

(Topic created on: 04-24-2022 03:25 AM)
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kjgato
Active Level 1
Options
Galaxy A
My A52s keeps on shutting down on its own lately. This happens after I downloaded the Zalora app. Idk why but the phone somehow got crashed (?) and then the screen just turned blank then suddenly it's dead lol. Happened a few times already. Does anybody else encounter this problem too? Or am I the only one??
4 Comments
Galaxy A
could be battery issue. have you checked your battery health on the 'Get Help' section in Samsung Members app?
kjgato
Active Level 1
Galaxy A
Oh ya already did, and it says the battery is working just fine. Perhaps I need to uninstall the said apps and see if it works. Thanks for helping!
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scinex
Expert Level 4
Galaxy A
Maybe it's just a coincidence but is easy to confirm. Uninstalling the said app will confirm whether it's the one causing the issue. If it's still persists, our friend nazzzz suggestion to check the battery health is good for next step troubleshooting.
kjgato
Active Level 1
Galaxy A
I have uninstalled the said apps, and the issue seems to be solved. But im gonna give it another 1-2 days to see whether the issue still occurs or not. Thanks for helping!