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Original topic:

A54 5g camera glitch

(Topic created on: 05-21-2023 02:20 AM)
krspx
Beginner Level 3
Options
Galaxy A
I bought a samsung a54 5g yesterday and I just noticed when I tried to take videos today that it glitches whenever I start to take videos. I tried turning off adaptive display and even opted for the 60hz display and it still happens. I also tried resetting the camera and updating the phone to the latest update it can have. Please help , can I return this to the store and get a new one? 
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6 Comments
OoniUni
Active Level 3
Galaxy A
what kind of glitch?
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krspx
Beginner Level 3
Galaxy A
Did my best to capture it.. Screenshot_20230521_175504_Gallery.jpg
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Red0902
Active Level 10
Galaxy A
Return to store and ask for a replacement. Don't forget to bring the receipt 🙂
krspx
Beginner Level 3
Galaxy A
Yes, will do so..
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TeamGalaxyRene
Moderator
Moderator
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Galaxy A

Hello krspx,

Thanks for letting us know your experience with your brand new Samsung Galaxy A54 5G having glitch issues while taking video. I feel and understand it while trying out multiple troubleshooting steps in order to get it back working normally. And I hope with the replies given by our dear Samsung members' you will arrive at the conclusion that you need to return it to the store where you bought it from.

Should you need further assistance and guidance, you may contact us via our online Samsung Customer Care support channels below.

 

https://samsung-livechat.sprinklr.com/seao/ph/index.html 

 
Or our Samsung Customer Care direct hotline numbers below.
 
#GALAXY or #425299 [Mobile Phones & Tablets]
Available 24/7
 
1-800-10-7267864 [All Product, Toll Free, PLDT]
1-800-8-7267864 [All Product, Toll Free, Globe]
842 221 11 [All Product, Landline]
Daily (8:00am to 8:00pm)
 
Be sure to click "ACCEPT AS SOLUTION" when you find our answers helpful to you.
 
Stay safe and have a nice day ahead! Thanks for contacting Samsung.
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maktub03
Beginner Level 2
Galaxy A
Bought same unit last week and same issues
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