A71 problem

[Test9]

A71 s not operational

Only is working  Android Recovery system menu BUT there is no FACTORY RESET

When A71 is plugged to PC reports device malfunction. ODIN can not see that A71 is in DOWNLOAD mode

Any suggestion for solving problem?

 

[RedDogRabbit]

Did you download & install Samsung's USB drivers to your computer? 

What version of Odin do you have installed on your computer? 

What version of One UI is running on your device? 

[Test9]

Device is broth to me by customer so I do not know UI version

Few days ago I successfully with ODIN restated another A71

Odin3 v3.13.1.

So Isuppose drivers USB and ODIN are ok.

Strange is that WIPE DATA FACTORY RESET is

missing from meny ?!

[RedDogRabbit]

Factory Reset missing from the Recovery Menu, strongly suggests to me that the device is a company phone, and that Factory Reset has been disabled by the company's I.T. department. 

If you're saying that this device was brought to you by a customer, I would proceed carefully. 

It's possible that the "customer" is trying to do something questionable with the device... That or they caused an issue with the device, by doing something that they probably should not have been doing..?

Could also explain why you are having issues with Download Mode & Odin recognizing the device. 

I'd contact the customer and refer them to the owner of the device I.T.

[Test9]

I am collecting phones from employees in company and I give them 'first aid' in form of FACTORY RESET

If I do not succeed then i go with phone to service and pay 

for restating

Sometimes they install update or some game and they ( employees akka 'customer'  ) make phone like that unusable.

90% of problems with phones like that I solve with ODIN or FACTORY reset ..but sometimes happens issue like this

Apologies for mine English 

[Test9]

To add phones are managed by MAS360

[RedDogRabbit · Accepted solution]

Did you mean MaaS360, Enterprise Mobile Management?

That could explain the issue you are having with trying to Factory Reset. 

Samsung devices have a protected partition, that is normally always available to get into Download Mode, but it sounds like it's likely that this access has been removed by the Enterprise I.T. 

I'm not sure how you have been able to Factory Reset / Flash Firmware with Odin on similarly protected devices, unless they weren't protected. 

[Test9]

Thanks for explanation

I will seek Level 2 help in IT department in company to solve MAS blockage

Lately those issue are reputedly connected with Samsung phones

With other phones like Huawei Realme Shaome

we do not have that kind problem

Factory Reset is always available

Thanks again for help

[Nylah]

Thank you RedDogRabbit.

Hi Test9, we are good to see that you found the required information from RedDogRabbit. 

Kindly contact us back if you need any further assistance.

[samsin]

My A71 screen go blank when the screen is lock. This issue started when I updated my phone recently. Unable to unlock, have to resort to hard setting power button