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Original topic:

A71 samsung galaxy screen glitching.

(Topic created on: 01-05-2023 02:31 AM)
216 Views
Reim666
Active Level 1
Options
Galaxy A
My phone is glitching pls help 😭 me. I just did buy this a few weeks ago. I already did some research on how to fix this screen glitching problems of mine, but no, none of them works.
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7 Comments
TeamGalaxyRene
Moderator
Moderator
Options
Galaxy A

Hello Reim666,

Sorry to hear that, about your experience with your Samsung Galaxy A71 having issues with screen glitching and we apologize for the inconvenience it caused you.

Before you try out the recommendations below, be sure to check if your device's software and related apps are updated to the latest version. To update your mobile device's software, follow these steps:
 
Step 1. Go to Settings > Software update.
 
Step 2. Tap on Download and install.
 
Step 3. Follow the on-screen instructions.
 
Step 4. Reset your device.
 

Self-Diagnostic check on the Samsung Members app.

Check the status of your device with the Samsung Members app Diagnostic tool. You can select the individual categories you would like to diagnose or run a complete diagnostic check. After the diagnostic is completed, you can select the corresponding icon to see the results and status of your device. Follow the steps below to start your diagnostic check. 

Step 1. Run Samsung Members and select Get help on the lower half of the screen.

Step 2. Tap View tests located under Diagnostics.

Step 3. If you would like to run through all of the Diagnostics checks, tap Test all. Otherwise, tap only "Touch screen".

Step 4.Your Galaxy phone will then run through the checks.

Step 5. Follow the on-screen instructions to complete the check.

Step 6. When necessary, you may need to manually run or interact with the corresponding function.

https://www.samsung.com/ph/support/mobile-devices/how-to-use-diagnostics-in-the-samsung-members-app-... 

 

Submit an error report through Samsung Members app as follows:

 

Step 1. Long press Samsung Members icon on Apps screen and tap Error reports.

Step 2. Tap OK on agreement popup to send system log data.

Step 3. Select Symptom category "Display".

Step 4. Describe the problem in details and SEND.

How to submit an error report on Samsung Members app? | Samsung PH

 

If the problem persists, immediately bring your device to the nearest Samsung Authorized Service Center. Rest assured that our Samsung Engineers/Technicians are competent to assess your device and offer solutions to restore it up to optimum performance.

https://www.samsung.com/ph/support/service-center/

 

For more assistance, you may contact us on our online Samsung support channels below.

https://samsung-livechat.sprinklr.com/seao/ph/index.html 

 
Or contact our Samsung direct hotline numbers below.
 
#GALAXY or #425299 [Mobile Phones & Tablets]
Available 24/7
 
1-800-10-7267864 [All Product, Toll Free, PLDT]
1-800-8-7267864 [All Product, Toll Free, Globe]
842 221 11 [All Product, Landline]
Daily (8:00am to 8:00pm)
Hideo00
Active Level 3
Galaxy A
Try to use it's warranty
Hideo00
Active Level 3
Galaxy A
Go to a samsung experience store to have it checked. It's free.
EiKinYu
Active Level 4
Galaxy A
Its an A71, an old phone probably second-hand or at best refurbished. No warranty obviously. No choice but to pay for repairs.
Reim666
Active Level 1
Galaxy A
Yep, literally but the seller said that if there's a problem I can contact her through the card no# she gave me.
EiKinYu
Active Level 4
Galaxy A
Sana tulungan ka nya sa pagpapagawa. Mahal tlaga ang repair
Reim666
Active Level 1
Galaxy A
Thank you, 😊 Sana I wish my phone to get fixed soon.