Android 12

[chie080]

Bat Ganto Nung Nag Update Ako NG Android 12 Pag Lage nafufull charge Di nagana Yung Pang Pahina Ng sound Syaka Power button

[jamesrred · Accepted solution]

Is it happening only when your device is fully charged, or every time? You can have your phone checked at the nearest Service Center near you, or call the hotline #GALAXY to voice out your concerns.

https://www.samsung.com/ph/support/service-center/

[chie080]

Kahit di full charge Nag Gaganun din po

[jamesrred]

It might be a hardware issue, you can have your device checked in the nearest service near you.

[SamsungRightCare]

Hello chie080,

Thanks for reaching out to us. We are one Samsung community and we are here to help.

I understand your situation right now, feeling your inconvenience regarding your device's performance, expecting it to function fully and normal as expected it to be.

Don't worry, we will sort out what are the main reasons behind your device's sound & power buttons by checking out the below items:

1) Ensure that your device is up-to-date with the latest Software Updates through Settings > About Phone > Software Update > Download, if available > Install > Follow On-Screen instructions.

2) Please run the Diagnostics in Samsung Members App.

https://www.samsung.com/ph/support/mobile-devices/how-to-use-diagnostics-in-the-samsung-members-app-... 

3) If there is no finding result in the Diagnostics, we can proceed checking the hardware buttons. First, we need to unplug the device and its accessories from the power source.

Next, we need to check, look & feel the power & volume buttons for any accumulated dust, debris, excess oil, of any foreign object. If found, clean the buttons with soft toothbrush and isopropyl alcohol. Wipe it dry with a soft-linen cloth.

4) Restart your device and test both power & volume buttons if its back to working condition.

5) If the problem persists, please visit the Samsung Authorized Service Center near you.

https://www.samsung.com/ph/support/service-center/ 

6) If you feel, we have not fulfill your requirement, you may contact us on the below support channels link.

https://www.samsung.com/ph/support/contact/#onlinesupport 

https://samsung-livechat.sprinklr.com/seao/ph/index.html 

7) Send the error report/s through Samsung Members app. 

https://www.samsung.com/ph/apps/samsung-members/  

a. Long press Samsung Members icon on Apps screen and Tap Error reports.
b. Tap OK on agreement popup for sending system log data.
c. Select Symptom category.
4. Describe problem in detail and SEND.

Hope this content is helpful and your problem gets solved.