Original topic:

Battery drops fast after reaching 15%

(Topic created on: 09-19-2022 01:13 PM)
shey27
Active Level 1
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Galaxy A
I just bought my phone this may and ever since i bought it whenever my phone reached 15% I'll eventually go down especially at 10% like it's just giving me a minute to connect my phone to my charger and when it reached 5% or below it will automatically shut down when i connected my samsung to my charger even before it come down to 1% and i can't do anything about it but be frustrated so i would really like to fix this thing i hope someone can help me about it thank you in advance.
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2 Comments
Galaxy A
wipe cache partion ans then observe, and are you on data? from your description its a tell tale sign on data
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Sam-TheRightCareGuy
Community Manager
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Galaxy A

Hello shey27, 

Thank you for bringing up the battery issues you are experiencing with your Samsung Galaxy device.

We feel for you and understand what you are going through, with your Samsung Galaxy device, which becomes an essential part of your daily productivity.

Don't you worry, we are here to help and provide you with quick fixes and offer solutions to your problems.

Before we start, ensure that your device is up-to-date with the latest Software updates.

Settings > About Phone > Software Updates > Download Install > Follow on-screen notifications.

Following are basic steps to troubleshoot to find the possible reasons behind the issues with the possible solutions as below:

A)  Wipe Cache Partition

Step 1. Turn off your phone.
Step 2. Plug in the USB cable via PC or Type-C earphones (in case its USB-C to USB-C).
Step 3. Then press and hold Power and Volume up buttons.
Step 4. Release the power button. When the recovery screen shows up, release the volume up button.
Step 5. Navigate to and select Wipe cache partition (Volume up and down is for highlighting options and power is to select).
Step 6. Navigate to and select Yes.
Step 7. Press the power button to select Reboot system now.

B) Optimize using Battery and Device care 

1) Go to Settings.

2) Select Battery and device care.

3) Tap Optimize now.

https://www.samsung.com/ph/support/galaxy-battery/optimization/ 

C) Run the Diagnostic Tools under Samsung Members app

1) Run Samsung Members and select Get help on the lower half of the screen.

2) Tap View Tests located under Diagnostics.

3) Diagnostics checks, Tap Battery.

4) Your Galaxy phone will then run through the checks.

5) Follow the on-screen instructions to complete the check.

6) You can view your results after the check is complete.

But if you are still having unpleasant experience and difficulty using your device, I highly suggest to bring it to the nearest Samsung Authorized Service Center.

https://www.samsung.com/ph/samsung-experience-store/locations/ 

For more assistance, you may contact us on our online Samsung support channels below.

https://www.samsung.com/ph/support/contact/#onlinesupport  

https://samsung-livechat.sprinklr.com/seao/ph/index.html 

 
Or Contact our Samsung direct hotline numbers below.
 
#GALAXY or #425299 [Mobile Phones & Tablets]
Available 24/7
 
1-800-10-7267864 [All Product, Toll Free, PLDT]
1-800-8-7267864 [All Product, Toll Free, Globe]
84222111 [All Product, Landline]
Daily (8:00 AM to 8:00 PM)

 

Hope this content is helpful and your problem gets solved.

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