Black screen

[Iking21]

hi, few days after software update of samsung a71 totally black screen happen, ginawa ko ang mga recommendation at iba pang advice still no work.pero pag kino call ko nagri ring naman.

dinala ko na sa tech sabi palitan daw ng lcd screen. any tips will highly appreciated po.tnx

[TeamGalaxyRene]

Hello Iking21,

We are sorry to hear about your experience with the recent updates on your Samsung Galaxy A71 having issues with a total black screen. I feel and understand it, expecting my device to be better after an update. If I encounter similar experience, I will be bothered too.

There is no better way but to submit your device to Samsung Authorized Service Center in order to have it assess and pinpoint the root cause of the issue.

https://www.samsung.com/ph/support/service-center/

Should you need further assistance and guidance, you may contact us via our online Samsung Customer Care support channels below.

https://samsung-livechat.sprinklr.com/seao/ph/index.html 

https://www.samsung.com/ph/support/contact/#onlinesupport  

Or our Samsung Customer Care direct hotline numbers below.

#GALAXY or #425299 [Mobile Phones & Tablets]

Available 24/7

1-800-10-7267864 [All Product, Toll Free, PLDT]

1-800-8-7267864 [All Product, Toll Free, Globe]

842 221 11 [All Product, Landline]

Daily (8:00am to 8:00pm)

Be sure to click "ACCEPT AS SOLUTION" when you find our answers helpful to you.

Stay safe and have a nice day ahead! Thanks for contacting Samsung.

[CheeseTear]

Same with my a71 😡😡😡

[Iking21]

So sad. ang nakakalungkot pa nito dinala ko sa Samsung service center at upon partial quotation nila 4 parts ang papalitan at puwede pa raw madadagan inc lcd php 6,436 di pa kasama labor. all in all php 9,219.

[CheeseTear]

Sheesh

[CheeseTear]

Langyang samsung. Nagkaroon tuloy ako trust issues sa kanila

[CheeseTear]

1st time to nangyare