Common issues on today's samsung releases when it comes to midrage phones such as A series. Mine's adhesive already gone and inorder to use it is to use a case on it. Its been 2 years since i bought this phone. Also, after updating to OneUI 5.1 i noticed that my screen is not functioning well but when you look at the screen everything is clear no damage at all (like screen burns or multiple lines) but when i checked the touchscreen diagnostics, it turns out that one whole line is not working anymore after the update. Any solution for this please?
We are sorry to hear about your experience with the recent updates on your Samsung Galaxy A52 4G having issues with the screen not functioning. I feel and understand why you are worried for a device that you've take care so much. If my device is facing similar experience, I will be bothered and disappointed too.
Before you try out the below recommendations as to your solution, be sure to check if your device's software are updated with the latest version. Please check how to update your mobile device's software in the following order.
Step 1. Go to Settings > Software update.
Step 2. Tap on Download and install.
Step 3. Follow the on-screen instructions.
If that doesn't fix the problem, you may submit an error report through the Samsung Members app as follows:
Step 1.Long press Samsung Members icon on Apps screen and tap Error reports.
Step 2. Tap OK on agreement popup to send system log data.
If the issue persists, you may bring your device to the nearest Samsung Authorized Service Center in your area. Rest assured that your device will undergo an assessment to pinpoint the root cause of the issue. They may guide you and offer solutions to restore it.
