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Original topic:

Build Quality and OneUI 5.1 issues on my Galaxy A52 4G

(Topic created on: 06-07-2023 05:05 AM)
Beginner Level 2
Galaxy A

Common issues on today's samsung releases when it comes to midrage phones such as A series. Mine's adhesive already gone and inorder to use it is to use a case on it. Its been 2 years since i bought this phone. Also, after updating to OneUI 5.1 i noticed that my screen is not functioning well but when you look at the screen everything is clear no damage at all (like screen burns or multiple lines) but when i checked the touchscreen diagnostics, it turns out that one whole line is not working anymore after  the update. Any solution for this please? 

1 Comment
Galaxy A

Hello gerard_fh,

We are sorry to hear about your experience with the recent updates on your Samsung Galaxy A52 4G having issues with the screen not functioning. I feel and understand why you are worried for a device that you've take care so much. If my device is facing similar experience, I will be bothered and disappointed too.

Before you try out the below recommendations as to your solution, be sure to check if your device's software are updated with the latest version. Please check how to update your mobile device's software in the following order. 

Step 1. Go to Settings > Software update.

Step 2. Tap on Download and install

Step 3. Follow the on-screen instructions.


If that doesn't fix the problem, you may submit an error report through the Samsung Members app as follows:


Step 1. Long press Samsung Members icon on Apps screen and tap Error reports.

Step 2. Tap OK on agreement popup to send system log data.

Step 3. Select Symptom category "Display".

Step 4. Describe the problem in details and SEND.


How to submit an error report on Samsung Members app? | Samsung PH


If the issue persists, you may bring your device to the nearest Samsung Authorized Service Center in your area. Rest assured that your device will undergo an assessment to pinpoint the root cause of the issue. They may guide you and offer solutions to restore it.


or book an appointment with the Samsung Members app as follows:

Support > Book an appointment to set one.


Should you need further assistance and guidance, you may contact us via our online Samsung Customer Care support channels below. 

Or our Samsung Customer Care direct hotline numbers below.
#GALAXY or #425299 [Mobile Phones & Tablets]
Available 24/7
1-800-10-7267864 [All Product, Toll Free, PLDT]
1-800-8-7267864 [All Product, Toll Free, Globe]
842 221 11 [All Product, Landline]
Daily (8:00am to 8:00pm)
Be sure to click "ACCEPT AS SOLUTION" when you find our answers helpful to you.
Stay safe and have a nice day ahead! Thanks for contacting Samsung.