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02-01-2023 05:24 AM in
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02-01-2023 05:33 AM in
Galaxy A
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02-01-2023 06:24 PM (Last edited 02-01-2023 06:25 PM ) in
Galaxy AHello eirech,
We're sorry to hear about your experience with your Samsung Galaxy A53 having lag camera issues, and we apologize for the inconvenience it caused you.
Submit an error report through Samsung Members app as follows:
Step 1. Long press Samsung Members icon on Apps screen and tap Error reports.
Step 2. Tap OK on agreement popup to send system log data.
Step 3. Select Symptom category "Camera".
Step 4. Describe the problem in details and SEND.
How to submit an error report on Samsung Members app? | Samsung PH
Clear Cache and Data of Camera:
Step 1. Go to Settings.
Step 2. Tap on Apps and notifications and choose the Camera app from the list.
Step 3. Tap on the Storage.
Step 4. Then, tap on the "Clear Cache" and next "Clear data" buttons.
Clear the Gallery app cache and data files:
Step 1. Go to Settings.
Step 2. Tap on Apps and notifications and choose the Gallery app from the list.
Step 3. Tap on the Storage.
Step 4. Then, tap on the "Clear data" & "Clear cache" buttons.
For more help and assistance, you may contact us on our online Samsung Customer Care support channels below.
https://samsung-livechat.sprinklr.com/seao/ph/index.html
