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Original topic:

Can anyone tell me how to fix this?

(Topic created on: 11-24-2021 04:31 PM)
139 Views
Jwuehrn
Beginner Level 2
Options
Galaxy A

Whenever i play games, it doesnt let me move. Please help
3 Comments
TeamGalaxyDD
Moderator
Moderator
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Galaxy A

Hey Jwuehrn!

Not sure what's happening here - is your phone registering multiple touches even if you're not using it?

Is this an issue that occurs in all the games you play?

A couple of quick ideas:

- Restart your phone, see if it works.
- If possible, pull a factory reset.

You may also choose to bring it to an expert who can properly diagnose and fix your issue.

Please bring your device to a Samsung Experience Store near you, where our techs can help you out better: https://www.samsung.com/ph/storelocator/

You may also reach out to us remotely:

Mobile Devices Hotline:
#GALAXY (just dial #425299) [Toll Free to all networks]
(02) 8422-2177 [Standard Landline]
Available 24/7

You can likewise send us an email through spr.ly/SamsungPH-Support or engage with us through our Live Chat Support at spr.ly/LiveChatSupport.

Our support team will gather data for documentation, and will further arrange an appointment on your nearest ASCs (door-to-door pick-up is available for users within NCR) for assessment, and/or replacement of the part/s should the cause be determined to be software related (highly subjected for approval).

Jwuehrn
Beginner Level 2
Galaxy A
No, whenever i use multiple fingers on my phone eg. 3 - 4 fingers especially when i play games like codm, it just keeps flickering to the middle often times not registering the swipes. I have tried factory resetting and deleting the game but it didint work.
TeamGalaxyDD
Moderator
Moderator
Options
Galaxy A

I see. I think your best bet at this point is to get this looked at by an expert, Jwuehrn. 

See my comment above to find out how you can connect with our experts! Hope it helps, friend!

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