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11-24-2021 04:31 PM in
Galaxy A- Mark as New
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11-24-2021 08:16 PM in
Galaxy AHey Jwuehrn!
Not sure what's happening here - is your phone registering multiple touches even if you're not using it?
Is this an issue that occurs in all the games you play?
A couple of quick ideas:
- Restart your phone, see if it works.
- If possible, pull a factory reset.
You may also choose to bring it to an expert who can properly diagnose and fix your issue.
Please bring your device to a Samsung Experience Store near you, where our techs can help you out better: https://www.samsung.com/ph/storelocator/
You may also reach out to us remotely:
Mobile Devices Hotline:
#GALAXY (just dial #425299) [Toll Free to all networks]
(02) 8422-2177 [Standard Landline]
Available 24/7
You can likewise send us an email through spr.ly/SamsungPH-Support or engage with us through our Live Chat Support at spr.ly/LiveChatSupport.
Our support team will gather data for documentation, and will further arrange an appointment on your nearest ASCs (door-to-door pick-up is available for users within NCR) for assessment, and/or replacement of the part/s should the cause be determined to be software related (highly subjected for approval).
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11-24-2021 08:38 PM in
Galaxy A- Mark as New
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11-25-2021 12:43 AM in
Galaxy AI see. I think your best bet at this point is to get this looked at by an expert, Jwuehrn.
See my comment above to find out how you can connect with our experts! Hope it helps, friend!