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03-31-2023 11:58 AM in
Galaxy A- Mark as New
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04-02-2023 09:54 PM in
Galaxy AHello nicahgwapa23,
We apologize for the inconvenience it caused you by changing the default icon to a color palette that doesn't change or show on your Samsung Galaxy device.
If it does happen after an update, then I recommend being sure to check if your device's software and related apps are updated to the latest version. To update your mobile device's software, follow these steps:
If that doesn't fix the problem, you may submit an error report through the Samsung Members app as follows:
Step 1. Long press Samsung Members icon on Apps screen and tap Error reports.
Step 2. Tap OK on agreement popup to send system log data.
Step 3. Select Symptom category "Settings/System".
Step 4. Describe the problem in details and SEND.
How to submit an error report on Samsung Members app? | Samsung PH
For more assistance and guidance, you may contact us via our online Samsung Customer Care support channels below.
https://samsung-livechat.sprinklr.com/seao/ph/index.html