Display problem in A53

[Prinny]

Hi.

My mom recently bought a Galaxy A53 5G, and it came with One UI 4.2 and Android 12. I don't know if it's a problem inherent of a defective Super AMOLED screen from her phone, or if it's software related, but the colors and contrast on the screen look terrible, almost as if it was a regular TFT screen from 10 years ago.

I put my A71 with Android 11 and her A53 with Android 12 side by side, and my screen looks like it's light years ahead of hers in terms of color quality and contrast. When actually, it's HER screen the one that should look better, because it's 120 Hz VS 60 Hz and it's newer.

I already tried all display options I found, including Eye Comfort, Color temperature, White Balance, etc., to no avail.

As a side note, I took a screenshot with the A53 and then transferred it to the A71. And it looks as it should in the A71. I don't know if it means anything. 

Any way to solve her issue and make her phone look like it should?

Thanks in advance.

[Enio19]

Hi! You hace to report tour problem in Members in EEUU..

https://www.samsung.com/us/es/apps/samsung-members/

[Prinny]

I already have, and the response I got is to try a forced reset. I already did that, and it solved nothing.

That's why I tried asking here.

[Enio19]

Take a picture and upload here

[Prinny]

One picture is a screenshot taken with the A53, and it looks good, the other is a photo of the A53 of the exact same screen taken with my A71. You can see how AWFUL the color reproduction is, specially with the red.

[Enio19]

Turn off this

[Prinny]

It's turned off since the beginning. If I turn it on, it's even worse.

[Enio19]

¿Are you using a theme?

[Prinny]

I was, but I changed it to the Basic Theme and it's exactly the same.

Besides, colors look awful everywhere, not just in the Home Screen.

[Enio19]

¿En 60 hz también pasa?

Desactiva todo lo referente a

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