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Original topic:

Earplugs

(Topic created on: 02-15-2022 06:23 AM)
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EM_
Active Level 1
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‎02-15-2022 06:23 AM in 

Galaxy A
Hi, I'm having a problem with my Samsung A21s. Everytime I insert my earphones, it just doesn't work. I tried it with my other device and it's working. I don't know what the problem is and what to do with it. It is such a drag. Is there something I can do? Thanks!
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2 Comments
adbautis
Active Level 4
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‎02-15-2022 07:15 AM in 

Galaxy A
Looks like hardware issue na. Only setting na pwede ma adjust is yung volume, other than that, pwede ma conclude na defective yung headphone jack
TeamGalaxyDD
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‎02-15-2022 11:56 PM in 

Galaxy A

Please bring your device to a Samsung Experience Store near you, where our techs can help you out better: https://www.samsung.com/ph/storelocator/

You may also reach out to us remotely:

Mobile Devices Hotline:
#GALAXY (just dial #425299) [Toll Free to all networks]
(02) 8422-2177 [Standard Landline]
Available 24/7

You can likewise send us an email through spr.ly/SamsungPH-Support or engage with us through our Live Chat Support at spr.ly/LiveChatSupport.

Our support team will gather data for documentation, and will further arrange an appointment on your nearest ASCs (door-to-door pick-up is available for users within NCR) for assessment, and/or replacement of the part/s should the cause be determined to be software related (highly subject to approval).