It is good to know that your device's software is updated. You can check if the edge panel feature is currently disabled in your phone by following these steps:
Step 1. Head into your Settings > Display.
Step 2. Select Edge screen.
Step 3. Toggle on Edge Panel to enable then tap on Edge Screen for more options.
Step 4. Once enabled you will be able to access and use Edge Panels.
If you have any further questions, please feel free to contact us via these channels:
Live Chat -
Samsung Customer Care -
For Mobile Devices
(02) 8-422-2177 [Standard Landline]
For TV, Audio & Digital Appliances
PLDT Toll-Free : 1-800-10-726-7864
Globe Toll-Free: 1-800-8-726-7864
Standard Landline : (02)8-422-2111
Daily (8:00 AM to 8:00 PM)