- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
04-14-2023 05:03 PM in
Galaxy A- Mark as New
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
04-14-2023 08:28 PM in
Galaxy A- Mark as New
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
04-14-2023 09:01 PM in
Galaxy A- Mark as New
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
04-14-2023 09:42 PM in
Galaxy A
- Mark as New
- Subscribe
- Subscribe to RSS Feed
- Permalink
04-17-2023 01:50 AM in
Galaxy AHello ANDRE,
Sorry to hear that, about your experience with the recent updates on your Samsung Galaxy A52s 5G having issues with fast-draining battery, and we apologize for the inconvenience it caused you.
I feel it and understand it. I expect my device to perform better after a recent updates and not the other way around. If it happens to me, I'll be frustrated too. But don't fret; we are here to guide, assist, and offer solutions to restore your device to optimum performance.
Step 2. Press and hold the Volume Up key and the power button.
Step 3. When the Android logo displays, release all keys.
Step 4. Press the Volume down key to navigate and select "Wipe cache partition".
Step 5. Press Power key to select. When the wipe cache partition is complete, Select Reboot System.
Step 6. Press the Power key to restart the device.
If you want to extend the battery lifespan of your phone or if you feel that the battery is draining fast, you can optimize your phone overall, manage app power, as well as optimize individual apps. You can reduce battery consumption in the following ways.
Optimize using Device Care features.
You can optimize your phone using the Device care feature to reduce battery consumption by closing unused apps and controlling abnormal battery usage. Follow the steps below.
Step 1. Open Settings, and then select Battery and device care.
Step 2. Tap Optimize now. Device care automatically optimizes your phone.
The quick optimization feature improves device performance through the following actions.
- Closes apps running in the background.
- Manages abnormal battery usage.
- Scans for crashed apps and malware.
Using the auto-optimization feature.
You can set the device to perform auto optimization when your device is not in use. Tap More options > Automation > Auto optimize daily and tap the switch to activate it.
Adjust Background usage limits.
The more unused apps there are running in the background, the more power your battery will use. Background usage limits can be set to reduce battery consumption. Follow the steps below.
Step 1. Open Settings and then select Battery and device care.
Step 2. Tap Battery.
Step 3. Tap Background usage limits.
Step 4.Set the app you want to control.
You can choose from the following settings:
- Put unused apps to sleep will automatically put apps to sleep if they have not been used for a while.
- Sleeping apps allows you to choose the apps that won't run in the background. You can view your current sleeping apps as well.
- Deep sleeping apps will never run in the background and will only work when you open them.
- Never sleeping apps allows you to choose which apps will not automatically be set to sleeping mode.
If that doesn't fix the problem, you may submit an error report through the Samsung Members app as follows:
Step 1. Long press Samsung Members icon on Apps screen and tap Error reports.
Step 2. Tap OK on agreement popup to send system log data.
Step 3. Select Symptom category "Power/Battery/Charging".
Step 4. Describe the problem in details and SEND.
How to submit an error report on Samsung Members app? | Samsung PH
If the problem persists, immediately bring your device to the nearest Samsung Authorized Service Center. Rest assured that our Samsung engineers and technicians are competent to assess your device and offer solutions to restore it up to optimum performance.
https://www.samsung.com/ph/support/service-center/
For more assistance, you may contact us on our online Samsung support channels below.
https://samsung-livechat.sprinklr.com/seao/ph/index.html
- Mark as New
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
04-24-2023 05:03 AM in
Galaxy A