Hi! I'm Sam, your friendly Samsung Customer Service guy. Welcome to Samsung Members Community! Explore your new hub for all things Samsung and beyond. Earn the coolest badges and enjoy awesome perks from us by connecting with Samsung experts, super-fans, and other Community members for tips on features and how to get the most out of your Samsung product. Should you need technical assistance, don't hesitate to reach us via our TOLL-FREE mobile number #GALAXY (#425299) or via our TOLL-FREE LANDLINE: PLDT Toll free : 1-800-10-726-7864 Globe Toll Free : 1-800-8-726-7864 Standard Landline : (02)8-422-2111 Daily (8:00 AM to 8:00 PM) or via LIVE CHAT SUPPORT:https://livechat.support.samsung.com/Customer_new/PH
As per your concern, If your photos are visible in My Files but are not in the Gallery app, these files may be set as hidden. This prevents Gallery and other apps from scanning for media. To solve this, you can change the option for showing hidden files. Go to Settings -> Apps / Application manager -> search for Gallery -> open Gallery and tap on Clear Data . Switch off your phone and wait for few minutes (say 2-3 min) and then switch on and wait for few minutes. Hope to have helped you. Be sure to click " ✓ Accept as Solution" when you find an answer that works for you. Stay safe and have a nice day ahead!
Hi! I'm Sam, your friendly Samsung Customer Service guy. Welcome to Samsung Members Community! Explore your new hub for all things Samsung and beyond. Earn the coolest badges and enjoy awesome perks from us by connecting with Samsung experts, super-fans, and other Community members for tips on features and how to get the most out of your Samsung product. Should you need technical assistance, don't hesitate to reach us via our TOLL-FREE mobile number #GALAXY (#425299) or via our TOLL-FREE LANDLINE: PLDT Toll free : 1-800-10-726-7864 Globe Toll Free : 1-800-8-726-7864 Standard Landline : (02)8-422-2111 Daily (8:00 AM to 8:00 PM) or via LIVE CHAT SUPPORT:https://livechat.support.samsung.com/Customer_new/PH
As per your concern, If your photos are visible in My Files but are not in the Gallery app, these files may be set as hidden. This prevents Gallery and other apps from scanning for media. To solve this, you can change the option for showing hidden files. Go to Settings -> Apps / Application manager -> search for Gallery -> open Gallery and tap on Clear Data . Switch off your phone and wait for few minutes (say 2-3 min) and then switch on and wait for few minutes. Hope to have helped you. Be sure to click " ✓ Accept as Solution" when you find an answer that works for you. Stay safe and have a nice day ahead!
