Hey there! Season's Greetings! As for your concern, your USB port may have some dirt stuck into it. Try checking it should there be small dust particles within. Should the problem still persist, the connection of the USB port may be compromised and needs some light repairs.
Please give us a call via our toll-free hotlines:
MOBILE: #GALAXY [#425299]
(02) 8-422-2177 [Standard Landline]
LANDLINE: PLDT Toll-free: 1-800-10-726-7864
Globe Toll-Free: 1-800-8-726-7864
Standard Landline : (02)8-422-2111
Daily (8:00 AM to 8:00 PM)
LIVE CHAT SUPPORT: https://livechat.
Our support team will gather data for documentation, and will further arrange an appointment on your nearest ASCs (door-to-door pick-up is available for users within NCR) for assessment, and/or replacement of the part/s. Hope to have helped you! Keep safe and enjoy the holidays! 😊