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Original topic:

Galaxy A11 Usb connected/disconnected

(Topic created on: 12-11-2021 04:36 AM)
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Jay-Sparks
Active Level 7
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Galaxy A
My other phone which is the galaxy A11 has this kind of problem "usb connected/disconnected. It keeps popping up all the time preventing the device to sleep. I tried resetting the settings and going over to developer options to debug usb, the problem seemed resolved but it keeps coming back! What should i do?
1 Comment
SamsungRightCare
Community Manager
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Galaxy A

Hey there! Season's Greetings! As for your concern, your USB port may have some dirt stuck into it. Try checking it should there be small dust particles within. Should the problem still persist, the connection of the USB port may be compromised and needs some light repairs. 

Please give us a call via our toll-free hotlines:

MOBILE: #GALAXY [#425299]
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Our support team will gather data for documentation, and will further arrange an appointment on your nearest ASCs (door-to-door pick-up is available for users within NCR) for assessment, and/or replacement of the part/s. Hope to have helped you! Keep safe and enjoy the holidays! 😊

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