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Original topic:

Galaxy A50: SUCCESSFUL SOFTWARE UPDATE even if screen is broken due to Purple Screen of Death.

(Topic created on: 10-02-2021 03:38 AM)
Active Level 4
Galaxy A

Good evening.

Even if I totally could see nothing on my Galaxy A50 (it has become pitch black and broken because of the Purple Screen of Death phenomenon), I have been able to update its software. Ang ginawa ko? Kinapa-kapa ko ang pagpindot sa screen niya kahit na wala akong makita na kahit ano. Then iniiscreenshot ko at sa laptop ko tinitingnan kung nasaan na ba ako sa screen ng phone ko.

O. C. talaga ako sa software updates kaya pinagsikapan ko (halos isang oras ang inabot ko dahil twice ata nagfail medyo sira na rin talaga ang hardware nito kasi).

Failing na talaga itong phone ko na ito, kaya ginagamit ko na lang siyang hotspot dito sa bahay.

Hindi ko siya ma-screen mirror sa Your Phone Companion sa kadahilanang ito ang hotspot namin (that is, hindi ko maikonekta itong phone ko at ang laptop ko sa iisang Wi-Fi dahil itong mismong phone na ito ang hotspot namin).

Salamat sa pagbabasa!

By the way, swerte ko naman nang bilhin ko itong phone na ito dahil saktong monthly ang software updates.

Lampas two years old na ito at walang patid sa monthly software updates.

Screenshot_20211001-201454_Software update.jpg

Screenshot_20211001-203715_Software update.jpgScreenshot_20211001-203752_Software update.jpg

Community Manager
Galaxy A

Hi! I'm Sam, your friendly Samsung Customer Service guy. Thank you for your unwavering support for Samsung! We're also more than glad to get your device updated through all these years. 😀  Still, don't hesitate to reach our technical team with regards to your screen problem.

Please give us a call via our toll-free hotlines:

MOBILE: #GALAXY [#425299]
(02) 8-422-2177 [Standard Landline]
Available 24/7

LANDLINE: PLDT Toll-free: 1-800-10-726-7864
Globe Toll-Free: 1-800-8-726-7864
Standard Landline : (02)8-422-2111
Daily (8:00 AM to 8:00 PM)


Our support team will gather data for documentation, and will further arrange an appointment on your nearest ASCs (door-to-door pick-up is available for users within NCR) for assessment, and/or replacement of the part/s should the cause be determined to be software related (highly subjected for approval). Hope to have helped you! 😁


Galaxy A
Although I like a certain level of challenge, I wouldn't have the same amount of patience if I had encountered the same thing. It's admirable! Hope you can purchase a new phone soon! ❤
Active Level 4
Galaxy A
Hello po! Bale ginagamit ko na lang siya as hotspot, sayang naman kasi hehe. And mas sulit na kasi ngayon ang UNLI DATA ng mobile kumpara sa broadband at prepaid Wi-Fi.
Galaxy A
Love it