cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
search icon

Original topic:

Gallery App Face detection not working anymore

(Topic created on: 12-19-2022 10:50 AM)
895 Views
Lambsauce
Active Level 6
Options

‎12-19-2022 04:51 AM in 

Galaxy A
How do i bring back that feature wherein faces, pets, and things are recognized by the samsung gallery app? Like this one in the video. https://youtu.be/-cnoiKMddxI


4 Comments
Magnaguard
Active Level 9
Options

‎12-19-2022 10:50 AM in 

Galaxy A
On mine it's still there. Same exact instructions.
Lambsauce
Active Level 6
Options

‎12-19-2022 01:53 PM (Last edited ‎12-19-2022 01:53 PM ) in 

Galaxy A
Mine too but it only recognized two photos which are screenshots and labelled them as documents.

It doesnt have 'people' category. It used to have one but it disappeared although i have a lot of clear photos of people and even pets. It used to have pet category tooScreenshot_20221220-054759_Gallery.jpg
0 Likes
SGnthusiast5002
Active Level 8
Options

‎12-19-2022 07:46 PM in 

Galaxy A
maybe you need some update
TeamGalaxyRene
Moderator
Moderator
Options

‎12-19-2022 09:55 PM in 

Galaxy A

Hello Heyykenn,

Thanks for your inquiry, here.

Before you try out the recommendations below, be sure to check if your device's software and related apps are updated to the latest version. To update your mobile device's software, follow these steps: 

Step 1. Go to Settings > Software update.

Step 2. Tap on Download and install.

Step 3. Follow the on-screen instructions.

You may check, connect, and update your Personal Cloud i.e. Google drive and back-up folders of your saved gallery photos, videos, etc.

Also, you may submit an error report through Samsung Members app as follows:

Step 1. Long press Samsung Members icon on Apps screen and tap Error reports.

Step 2. Tap OK on agreement popup to send system log data.

Step 3. Select Symptom category "Application".

Step 4. Describe the problem in details and SEND.

How to submit an error report on Samsung Members app? | Samsung PH

For more assistance, you may contact us on our online Samsung support channels below.

https://samsung-livechat.sprinklr.com/seao/ph/index.html 

https://www.samsung.com/ph/support/contact/#onlinesupport  
 
Or contact our Samsung direct hotline numbers below.
 
#GALAXY or #425299 [Mobile Phones & Tablets]
Available 24/7
 
1-800-10-7267864 [All Product, Toll Free, PLDT]
1-800-8-7267864 [All Product, Toll Free, Globe]
842 221 11 [All Product, Landline]
Daily (8:00am to 8:00pm)

 

Be sure to click "ACCEPT AS SOLUTION" when you find our answers helpful to you.