Has any one's scanner on the side of their phone had any issues before the 1UI7?

[Gabriella_The_Great_]

My phones scanner on the side hardly worked properly until the 1UI7 update. I know an A15 isn't that much of a fancy phone but at least, have the phone to work properly!

[raphaelguppy]

try and factory reset

[raphaelguppy]

if that dont work try and roll back the update

[Gabriella_The_Great_]

Kk thanks

[raphaelguppy]

do a backup to samsung cloud and then do a factory reset...make sure passwords are accessible

[raphaelguppy]

most welcome

[RobRaj]

Make sure that there is no debris on the scanner itself. Once it does it would be hard to enter your fingerprint to unlock your device. Clean your case and phone too if you have a case on the device give it a through cleaning with some dishwashing liquid and rinse and dry properly. Clean your phone using isopropyl alcohol.

[Gabriella_The_Great_]

I will thanks

[kahea]

❤❤❤🙏🙏🙏

[kahea]

❤❤🙏god loves you ❤️