Good morning po, i just bought galaxy a13 last dec 28, 2022. Few days of use ok naman po sya, pero starting jan 6 medyo umiinit po yung phone, i know po it's normal pero just by using fb and yt lang naman which is not happening in the 1st few days of use, basic lang po mga naka-install na apps..
Sorry to hear that, about your experience with your new Samsung Galaxy A13 4G having heating issues and we apologize for the inconvenience it caused you.
Before you try out the recommendations below, be sure to check if your device's software and related apps are updated to the latest version. To update your mobile device's software, follow these steps:
Step 1.Go toSettings> Software update.
Step 2.Tap on Download and install.
Step 3.Follow the on-screen instructions.
Step 4. Reset your device.
Step 5. Check and close all apps running in the background when not in use.
Submit an error report through Samsung Members app as follows:
Step 1.Long press Samsung Members icon on Apps screen and tap Error reports.
Step 2. Tap OK on agreement popup to send system log data.
If the problem persists, immediately bring your device to the nearest Samsung Authorized Service Center. Rest assured that our Samsung Engineers/Technicians are competent to assess your device and offer solutions to restore it up to optimum performance.
