How to fix this? Does the 1 year warranty cover this problem too?

[aliyah22]

[aliyah22 · Accepted solution]

Update!

I unexpectedly fix my problem 😌 so apparently i turned on the HEVC at the camera settings which (not sure tho) leads to "video codec" problem. Then i wanted to take a silly video and tried turning off the HEVC and viola! The problem solved! All my videos in my gallery starts playing again.

[node_runner]

you need to install a media player that supports HEVC files.

[TeamGalaxyJanine]

Hello, aliyah22! It's a good thing you found the solution to this and shared it with our members. Don't hesitate to ask us here at Samsung Members again if you encounter any problems. 🤗💙