Original topic:

I can't charge my phone.

(Topic created on: 03-20-2022 10:29 PM)
Khiel30
Beginner Level 2
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Galaxy A
Whenever i try to charge my phone using my charger this pops up "the connected usb device is not supported" I already tried things like restarting my phone, and clearing the cache of usb settings. But when I use my powerbank it charges.
What should I do?
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3 Comments
butete
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Galaxy A
Have you tried the charger to another device
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juliebeee
Active Level 4
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Galaxy A
Maybe the power brick or the chords is defective. Have you tried using other charger chords/power brick?
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TeamGalaxyDD
Moderator
Moderator
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Galaxy A

Hey Khiel30,

If you can, try other cords and charging bricks. If it still doesn't work, we recommend bringing your device to a Samsung Experience Store. Thank you!

 

 

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