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07-19-2021 10:29 PM in
Galaxy ASolved! Go to Solution.
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07-20-2021 03:20 AM in
Galaxy A- Mark as New
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07-20-2021 03:23 AM in
Galaxy A- Mark as New
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07-20-2021 12:09 AM in
Galaxy AAmazing afternoon! As for your concern, have you tried using the macro camera then rotating the phone, to see if the lens still moves?
As for the rattling sound, you may refer to the one below:
Rattling noise inside the camera
The device supports a high speed shutter function that automatically focuses the camera. The sound you hear is the camera lens shutter moving inside the barrel and it's a normal sound. When you turn the camera on the sound will stop as it is actively focusing. Sometimes the device makes this sound when you vibrate or lightly shake the device.
Important: The Camera module has a part installed that limits lens unit movement in the space for the camera module so the part will not break when you shake the device.
Should you need further technical assistance, don't hesitate to reach us via our TOLL-FREE mobile number #GALAXY (#425299) or via our TOLL-FREE LANDLINE: PLDT Toll free : 1-800-10-726-7864 Globe Toll Free : 1-800-8-726-7864 Standard Landline : (02)8-422-2111 Daily (8:00 AM to 8:00 PM). Hope this helps! Be sure to click " ✓ Accept as Solution" when you find an answer that works for you. 😊
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07-20-2021 12:18 AM in
Galaxy A- Mark as New
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07-20-2021 12:48 AM in
Galaxy AAs with the rattling sound, is your camera's "auto-focus" turned on? Try doing so and using the camera again, and check if the rattling is still there. If it is still making that rattling sound, I highly suggest that you pre-book your device to your nearest Service Center for immediate servicing since you've bought it just this month. Hope to have your concern be resolved the soonest. 🙂
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07-20-2021 02:06 AM in
Galaxy A- Mark as New
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07-20-2021 03:20 AM in
Galaxy A- Mark as New
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07-20-2021 03:23 AM in
Galaxy A- Mark as New
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07-20-2021 04:07 AM in
Galaxy A