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07-09-2023 08:46 PM in
Galaxy AJuly 2023 update
After my update All my game is too laggy, it keeps freezing every 10 secs. (Freeze duration is 1 sec) how can I uninstall the update. It ruined my games. I already restart and close/open developer options.. there is wrong in this update!!!
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07-09-2023 08:48 PM in
Galaxy ANot only games, some apps like Facebook, messenger, etc. Same issue.
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07-09-2023 09:06 PM in
Galaxy A- Mark as New
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07-09-2023 10:42 PM (Last edited 07-09-2023 10:43 PM ) in
Galaxy AHello Members_VMPHLOR,
We are sorry to hear about your experience with the recent updates on your beloved Samsung Galaxy device having multiple issues ranging from game lagging and freezing every 10 seconds ruining your overall gaming experience. I feel and understand why you are worried for a device that you've take care so much, expecting it to perform better after an updates. If my device is facing similar experience, I will be bothered too.
Before you try out the below recommendations as to your solution, be sure to check if your device's software are updated with the latest version. Please check how to update your mobile device's software in the following order.
Step 1. Go to Settings > Software update.
Step 2. Tap on Download and install.
Step 3. Follow the on-screen instructions.
Perform Clear Cache Partition.
In order to find out the root cause of the problem, you may submit an error report through the Samsung Members app as follows:
Step 1. Launch the Samsung Members app, and then tap the Support icon for more options.
Step 2. Scroll and select Error reports.
Step 3. Choose a category of your concern. Select "Settings/System".
Step 4.Choose the frequency of the issue you are experiencing. Enter issue details or attach a video or screenshot. Then press Send icons to complete the report.
https://www.samsung.com/ph/support/mobile-devices/how-to-submit-an-error-on-samsung-members/
And similar to our dear Samsung member star butete's reply, you cannot uninstall and revert back to older version due to security policy in place on your device.
If the problem persists, immediately bring your device to the nearest Authorized Samsung Service Center. Rest assured that our team of Samsung engineers and technicians are competent to assess your device with suggestions, and offer to provide prompt solutions to restore it up to optimum performance.
https://www.samsung.com/ph/support/service-center/
For more assistance and guidance, you may contact us via our online Samsung Customer Care support channels below.
https://samsung-livechat.sprinklr.com/seao/ph/index.html
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07-12-2023 09:27 PM in
Galaxy AIt works but the problem is that my phone now is easily get heat.. 30mins of playing games once or twice get freeze.. I'm disappointed AFTER installing the latest update. My phone works well with the older update.. I so worried that my phone can't keep up the latest update and the next update..
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07-10-2023 12:30 AM (Last edited 07-10-2023 05:13 AM ) in
Galaxy A- Wipe cache partition
- Repair apps (this does not delete app data, but you can backup the app data / save game beforehand to be sure)
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07-11-2023 08:38 AM in
Galaxy AI play call of duty and it isnt playable due to lag. Also, i have my developer's option setting set to shut all the background activities and never had any issue until the update. Now, my one ui amd samsung keyboard app running all day and cant close them.