Aside from our dear Samsung members replies here, may I add that you can utilize the Diagnostic of Samsung Members app as follows:
Before you try the recommendations below, be sure to check if your device's software and related apps are updated to the latest version.
A) To update your mobile device's software, follow these steps:
Step 1. Go to Settings > Software update.
Step 2. Tap on Download and install.
Step 3. Follow the on-screen instructions.
B) Diagnostics of Samsung Members app.
Step 1. Run Samsung Members and select Get help on the lower half of the screen.
Step 2. Tap View tests located under Diagnostics.
Step 3. If you would like to run through all of the Diagnostics checks, tap Test all.
Step 4. Your Galaxy phone will then run through the checks.
Step 5. Follow the on-screen instructions to complete the check.
Step 6. When necessary, you may need to manually run or interact with the corresponding function.
Step 7. If preferred, you may check specific Diagnostics and tap them directly to begin.
Step 8. For individual diagnostic checks, you can view your results after the check is complete.
C) If the problem persists, you may contact us on the below online support channel links.
D) Samsung Authorized Service Center
Hope this content is helpful and your problem gets solved.