Locked Phone After Update

[Yelsha]

So last night I updated my A22 with the latest Samsung update. I was able to open my phone after it but in the morning, it requested to use my 'password after restart'. 

When I did, it said incorrect password tho I haven't changed the password ever. 

I tried to open using find my mobile, but every time it said 'something wrong happened'

So I backed up my files using the find my mobile then factory reset my phone.

[TeamGalaxyRene]

Hello Yelsha,

We are sorry that you encountered an unpleasant experience with the recent updates on your Samsung Galaxy A22 having issues with password after restart and we apologize for the inconvenience it caused you.

At Samsung, our number one priority is offering the best and most secure mobile experience to our users, and we’re constantly optimizing the security of our products and services.

Mobile devices play such an important role in our lives, it’s only natural that we want to hold onto them longer. That’s why, thanks to the latest technology advancements, we’re committing to securing Galaxy devices for even longer, so that everything that should be kept protected stays protected.

To keep your device from repeating the same problem, be sure to check if your device's software and related apps are updated to the latest version. To update your mobile device's software, follow these steps:

Step 1. Go to Settings > Software update.

Step 2. Tap on Download and install.

Step 3. Follow the on-screen instructions.

Step 4. Restart your device.

It was a good thing you were able to back-up your files using the Find My Mobile app and then factory reset your phone. And we hope, you have already accessed your device by following the methods below. 

How can I unlock my Galaxy device if I forgot the security PIN, pattern or password? | Samsung PH

In the meantime, you can submit an error report through Samsung Members app as follows:

Step 1. Long press Samsung Members icon on Apps screen and tap Error reports.

Step 2. Tap OK on agreement popup to send system log data.

Step 3. Select Symptom category "Settings/System".

Step 4. Describe the problem in details and SEND.

How to submit an error report on Samsung Members app? | Samsung PH

If the problem persists, immediately bring your device to the nearest Samsung Authorized Service Center. Rest assured that our Samsung Engineers/Technicians are competent to assess your device with suggestions, and offer to provide prompt solutions to restore it up to optimum performance.

https://www.samsung.com/ph/support/service-center/

For more assistance and guidance, you may contact us on our online Samsung Customer Care support channels below.

https://samsung-livechat.sprinklr.com/seao/ph/index.html 

https://www.samsung.com/ph/support/contact/#onlinesupport  

Or our Samsung Customer Care direct hotline numbers below.

#GALAXY or #425299 [Mobile Phones & Tablets]

Available 24/7

1-800-10-7267864 [All Product, Toll Free, PLDT]

1-800-8-7267864 [All Product, Toll Free, Globe]

842 221 11 [All Product, Landline]

Daily (8:00am to 8:00pm)

[Samsung_64bTeHE]

Hello,

any updates or perfect solution on this issue. we  are desperate to recover my daughter's pictures in her S21+ model. Factory reset is not an option. we are stuck and not using her unit for more than a year now.