After restoring the phone to factory defaults and all the steps. Not to mention that their nearest service center is in another province
Hey there, MJ! Welcome to Samsung Members Community! Explore your new hub for all things Samsung and beyond. Earn the coolest badges and enjoy awesome perks from us by connect with Samsung experts, super-fans, and other Community members for tips on features and how to get the most out of your Samsung product. Should you need technical assistance, don't hesitate to reach us via our TOLL-FREE mobile number #GALAXY (#425299) or via our TOLL-FREE LANDLINE: PLDT Toll free : 1-800-10-726-7864 Globe Toll Free : 1-800-8-726-7864 Standard Landline : (02)8-422-2111 Daily (8:00 AM to 8:00 PM)
As with your concern, benefit/s may or may not be available at this time, just ensure to always check back regularly on your Members App, ensure its latest update, and stay logged in on your Members App, and to double check that your settings are set to local (PH). Apologies for any inconvenience caused by this. Thank you. Stay safe.