Hello, I have been wondering if other people were affected by the new android 13 update, as I personally do not have access to my Koodo mobile network. Been about a week, and i'm still waiting for answers from Samsung.
Yep. Unfortunately been there and done all of that. Tried a factory reset, but the issue remains. I got a negative signal strenght and my phone is unable to search for networks. Changing the SIM card also did nothing, and at this point my only hope is to either have Samsung fix the issue or have the phone replaced, which would be quite a pain to do.
You could also try sending an error report to Samsung, from Support in the Samsung Members app, but I wouldn't hold my breath waiting for an intelligent response.
Hi, as you have tired everything including factory reset but the issue still remains, kindly get the device examined by the service technician to know the root cause of the issue and get it fixed.
To know the nearest Samsung authorized service center, please visit the link given above.
Also, please generate an error report by following the below steps:
Tap and hold on samsung Members Icon and tap on Error report >> select the category from the below >> Describe the issue and check the option "send system log data" then send.
An expert from the Samsung Members team will try and respond to the report as quickly as possible.
I'm with koodo as well and with the s23 ultra and I've had no issues thus far. Been with koodo for almost 10 years and never had issues with them. Fingers crossed it gets resolved for you
