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Original topic:

Multitouch Issue on the Samsung Galaxy A53 5G

(Topic created on: 06-28-2023 05:01 PM)
Active Level 2
Galaxy A
Do you guys experience the same issue as me?

This it too frustrating especially if you're playing fps games. 
I have tried all troubleshooting available including factory reset. Im not using a screen protector and a phone case.
I hate Samsung now
1 Comment
Galaxy A

Hello niel111,

We are sorry to hear about your frustration while in gaming experience with your beloved Samsung Galaxy A53 5G having issues with multi-touch. I feel and understand why you are worried for a device that you've take care so much. If my device is facing similar experience, I will be bothered too.

Before you try out the below recommendations as to your solution, be sure to check if your device's software are updated with the latest version. Please check how to update your mobile device's software in the following order. 

Step 1. Go to Settings > Software update.

Step 2. Tap on Download and install

Step 3. Follow the on-screen instructions.


Self-Diagnostic check on the Samsung Members app.

Step 1. Run Samsung Members and select Get help on the lower half of the screen.

Step 2. Tap View tests located under Diagnostics.

Step 3. If you would like to run through all of the Diagnostics checks, tap Test all.

Step 4. Your Galaxy phone will then run through the checks.

Step 5. Follow the on-screen instructions to complete the check.

Step 6. When necessary, you may need to manually run or interact with the corresponding function.
Step 7. If preferred, you may check specific Diagnostics and tap them directly to begin. Choose "Touch screen".

Step 8. For individual diagnostic checks, you can view your results after the check is complete.


If that doesn't fix the problem, you may submit an error report through the Samsung Members app as follows:


Step 1. Launch the Samsung Members app, and then tap the Support icon for more options.

Step 2. Scroll and select Error reports.

Step 3. Choose a category of your concern. Select "Sensor/Touch".

Step 4. Choose the frequency of the issue you are experiencing. Enter issue details or attach a video or screenshot. Then press Send icons to complete the report.


How to submit an error report on Samsung Members app? | Samsung PH


If the issue persists, immediately bring your device to the nearest Authorized Samsung Service Center in your area. Rest assured that your device will undergo an assessment to pinpoint the root cause of the issue. Our Samsung engineers and technicians will guide you and offer solutions to restore it.


or book an appointment with the Samsung Members app as follows:

Support > Book an appointment to set one.


Should you need further assistance and guidance, you may contact us via our online Samsung Customer Care support channels below. 

Or our Samsung Customer Care direct hotline numbers below.
#GALAXY or #425299 [Mobile Phones & Tablets]
Available 24/7
1-800-10-7267864 [All Product, Toll Free, PLDT]
1-800-8-7267864 [All Product, Toll Free, Globe]
842 221 11 [All Product, Landline]
Daily (8:00am to 8:00pm)
Be sure to click "ACCEPT AS SOLUTION" when you find our answers helpful to you.
Stay safe and have a nice day ahead! Thanks for contacting Samsung.