Original topic:

My phone is fading to this everytime I turn my phone on and it's covering my UI

(Topic created on: 12-05-2022 01:37 AM)
184 Views
SweetLemon
Beginner Level 2
Options
Galaxy A

image
An Image (Ignore the cracks)


1 Comment
SamsungErika
Community Manager
Options
Galaxy A

Hi @SweetLemon,

Based on this image, I recommend for you to head into your nearest authorised service centre with your proof of purchase so that we can take a closer look into this. Please be aware that due to our Privacy Policy, your device may be factory reset before being assessed. I highly recommend backing up your device via Smart Switch, OneDrive and/or Google to ensure none of your data is lost.

For more information on how to back up your device: https://www.samsung.com/au/support/mobile-devices/back-up-samsung-device/

To book an appointment prior to heading in-store or to drop off your device via Australia Post: https://www.samsung.com/au/support/your-service/main

To find your nearest store: https://www.samsung.com/au/samsungstore/

Kind regards,
SamsungErika