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05-24-2022 08:33 AM in
Galaxy AI have tried turning the phone off and back on. I have made sure the mic works properly. I have taken the sim card out and turned the phone back on. I made sure all software was up to date. Everything else works fine the texting the video and I xan hear everybody well. Any advice?
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05-24-2022 05:49 PM in
Galaxy AHey my dude! Wow, that sounds like a major bummer dude! Hey so, I don't think wiping the cache will help much so forget about that. Alright? Got sure you gave the microphone permissions, okay? And yeah, so weird you cannot go into recovery, like what? Maybe the buttons are buggy and that causes the issue? Maybe go get your phone checked by some awesome technicians, they'll tell you if the buttons got problems themselves, alright? Yeah!
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05-25-2022 12:01 PM in
Galaxy A- Mark as New
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05-26-2022 03:12 AM in
Galaxy AThanks for the info! If that's the case, it certainly doesn't sound like an intelligent update, more like a mistake. Never since the first Samsung Android device, did you ever require a connection with a computer for this basic function.
It hardly makes any sense to HAVE to connect to a computer, in order to Boot into Recovery, just to Wipe Cache.
Hopefully Samsung will push a future update that removes this limitation from your device.
You mentioned that your spouse does not have any issues with her device, and those apps, does she have the same device?
Before getting a new device, and seems like the last resort, you could backup your device with Smart Switch & Factory Reset, see if that resolves the issue.
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05-26-2022 11:14 AM in
Galaxy A- Mark as New
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05-26-2022 11:17 AM in
Galaxy AGreat to hear that a Factory Reset resolved the issue. Unfortunately sometimes it is the only way. Certainly better than having to get a new device!
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