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03-24-2023 01:38 PM in
Galaxy AI have a Samsung Galaxy A01, the phone was working completly fine until the lastest software update, the phone started to lag more often but that wasn't a big issue, what bothered me the most was how it delays touches, i have to click multiple times for it to enter an app or move up and down, it gets worse when i am scrolling on an app, and sometimes the screen doesn't work at all. How do i fix this issue?
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03-24-2023 10:34 PM in
Galaxy ATry wiping up the cache partition and try to observe if the problem was gone or still there.
Thanks
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03-27-2023 12:35 AM in
Galaxy AHello hectix,
We are sorry and apologize for the inconvenience it caused you upon hearing about your experience with the recent updates on your Samsung Galaxy A01 having lagging and touch issues.
I really understand what you are feeling right now, as I had expected my device to perform better after an update, but it has given out different responses and behaviors. If it happens on my device, I will be bothered too.
But don't fret; we are here to guide, assist, and offer solutions to restore your device's camera app to optimum performance.
If that doesn't fix the problem, you may submit an error report through Samsung Members app as follows:
Step 1. Long press Samsung Members icon on Apps screen and tap Error reports.
Step 2. Tap OK on agreement popup to send system log data.
Step 3. Select Symptom category "Slow device" and "Sensor/Touch".
Step 4. Describe the problem in details and SEND.
How to submit an error report on Samsung Members app? | Samsung PH
If the problem persists, immediately bring your device to the nearest Samsung Authorized Service Center. Rest assured that our Samsung engineers and technicians are competent to assess your device with suggestions, and offer to provide prompt solutions to restore it up to optimum performance.
https://www.samsung.com/ph/support/service-center/
For more assistance and guidance, you may contact us via our online Samsung Customer Care support channels below.
https://samsung-livechat.sprinklr.com/seao/ph/index.html
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02-03-2024 10:02 AM in
Galaxy AThis is a redundant answer. It is samsung purposefully slowing down devices in order to try get new sales. You were going guilty of it in France, €250000000 fine. This is bad business practice. This was the only phone available to me on insurance. I have boucotted all other samsung products. I will never buy another samsung because of this rediculous bad business practice. I hope other countries take samsung to court for this.
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02-03-2024 10:08 AM in
Galaxy AAny options given only make things worse. Samsung has a bad business practice. France fined them because of this. I hope other countries do tthe same. I will never buy another Samsung product because of this. Been 4 years of the same ***. #boycott Samsung
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04-26-2023 09:16 AM in
Galaxy ATotally agree,since upgrading my phone it gets so hot it lags, flickers turns itself on and off, can't wait for my contract to finish I'll be going over to Google pixel