Hello, hassleugh! I am very sorry to hear about this. Since, you already tried to factory data reset your device. It is the best for you to go to the nearest service center. Should you need technical assistance, don't hesitate to reach us via our TOLL-FREE mobile number #GALAXY (#425299) or via our TOLL-FREE LANDLINE: PLDT Toll free : 1-800-10-726-7864 Globe Toll Free : 1-800-8-726-7864 Standard Landline : (02)8-422-2111 Daily (8:00 AM to 8:00 PM) or via CHAT SUPPORT: https://livechat.support.samsung.com/Customer_new/PH We are offering pick up service that the fare may vary depending on your location. You can also book an appointment to the nearest center service with your desired time and date (if only available to our service center). Once again, I am very sorry to hear about this. Thank you and God bless!