Hi! I'm Sam, your friendly Samsung Customer Service guy.Welcome to Samsung Members Community!Explore your new hub for all things Samsung and beyond. Earn the coolest badges and enjoy awesome perks from us by connecting with Samsung experts, super-fans, and other Community members for tips on features and how to get the most out of your Samsung product. Should you need technical assistance, don't hesitate to reach us via our TOLL-FREE mobile number #GALAXY (#425299) or via our TOLL-FREE LANDLINE: PLDT Toll-free: 1-800-10-726-7864 Globe Toll-Free: 1-800-8-726-7864 Standard Landline : (02)8-422-2111 Daily (8:00 AM to 8:00 PM).
As for your concern, have you updated your software version recently? If not, then we suggest that you always keep your device software up-to-date. After doing so, don't forget to always CLEAR CACHE PARTITION your device via the SAFE MODE to refresh the system.
Check also the USB port should there be any debris or dust that may have been affecting it. Hope this helps! Stay safe and enjoy the weekend. 😊
