Hello, abigail! As per your concern, have you tried doing a soft reset? If not, you may try it first. 😁
- To reboot your device, press and hold the power button and the volume down button on the side of your device until the screen turns off.
- Your device will automatically reboot.
- If you are asked to enter your PIN, enter your PIN code and tap OK.
- Swipe up to unlock your device.
Hope to have helped you. Be sure to click " ✓ Accept as Solution" when you find an answer that works for you. Stay safe and have a nice day ahead!