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Original topic:

OneUI 5 Bug

(Topic created on: 12-04-2022 07:10 AM)
Niccco
Active Level 1
Options
Galaxy A
Am I the only one experiencing auto rotating even when it's off? Every time I'm on youtube auto rotate just always turns on by itself. Is this a new feature or a bug?
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2 Comments
Zeeeeeeeeee
Active Level 3
Galaxy A
What I experience is after watching something on landscape mode it will stay on landscape I had to reopen the app just for it to go back to portrait
TeamGalaxyRene
Moderator
Moderator
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Galaxy A

Sorry to hear that, Niccco, about your Samsung Galaxy phone having issues with auto-rotation when in use while watching YouTube apps after software updates and we apologize for the inconvenience it caused you.

You can submit an error report through Samsung Members app as follows:

Step 1. Long press Samsung Members icon on Apps screen and tap Error reports.

Step 2. Tap OK on agreement popup to send system log data.

Step 3. Select Symptom category "Application".

Step 4. Describe the problem in details and SEND.

How to submit an error report on Samsung Members app? | Samsung PH

For more assistance, you may contact us on our online Samsung support channels below.

https://samsung-livechat.sprinklr.com/seao/ph/index.html 

 
Or contact our Samsung direct hotline numbers below.
 
#GALAXY or #425299 [Mobile Phones & Tablets]
Available 24/7
 
1-800-10-7267864 [All Product, Toll Free, PLDT]
1-800-8-7267864 [All Product, Toll Free, Globe]
842 221 11 [All Product, Landline]
Daily (8:00am to 8:00pm)
 

If the problem persists, immediately bring your device to the nearest Samsung Authorized Service Center.

https://www.samsung.com/ph/support/service-center/

Hope this content is helpful and your Samsung Galaxy phone's problem gets solved.