To all Samsung users out there, I just have a question. How can I fix my device?
Recently, while riding my motorcycle, my phone slipped out of my pocket and fell. As a result, the frame got a lot of scratches, and there is a tiny hole in it. Now, I’m worried that water or moisture might enter the phone and cause further damage.
Would Samsung cover this under warranty? I just bought the phone last month, on January 4. I’ve asked several technicians if they could help, but they all said I should wait until the LCD also breaks so they can replace the entire frame, as fixing only the frame would be risky for them.
Does anyone have any recommendations? I would really appreciate any advice. Thank you!
normal warranty no, but samsung care+ yes, if you still can apply samsung care+ then go apply it, wait about a week after you apply SamsungCare+ so you can start claim your Samsung Care+ or please read the terms and conditions of Samsung Care+ when should you claim yours, some say after you applied samsung care+ you can just break your phone screen then claim your samsung care+ because Samsung Service Center need to replace entire screen not only the frame
if you can't apply Samsung Care+ then just accept your phone, don't worry my phone also slipped from my pokcet once when i also ride a motorcycle, you are not the only one. I accept my phone with scratches, because i know normal warranty won't cover this physical damage and i don't have interest to apply Samsung Care+, i also i don't have plan to trade in my phone, i will keep my phone until it dies
