Hi, just wondering if anyone is having the same problem where by the phone will freeze and log out when making a call which is not part of your contact list?
Mines been doing it since just before last update, I thought update would fix it but it's much worse. Froze 3 times in 3hrs.. But my Mums phone has been doing it since update. When did yours start?
Sorry to hear that you’ve been experiencing issues with your phone frequently freezing. I suggest sending an error report within 2-3 minutes of the issue occurring for this to be investigated by our research and development team. Error reports assist with identifying any deviations in your device performance. Once analysed, our team will get back to you with a response to advise further steps.
To send an error report: Samsung Members app > Support > Error reports > select issue category > Describe issue and frequency > Tick ‘Send system log data’ > ‘Send’ in top right.
