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Original topic:

Phone overheating

(Topic created on: 03-25-2023 11:43 AM)
Active Level 3
Galaxy A
Anybody here who have Galaxy A33 with OneUI 5.1 experiencing overheating problems? I think ever since I updated to 5.1 my phone gets hot easily. 
1 Comment
Galaxy A

Hello GabbyLeo,

We are sorry to hear about your experience with the recent updates on your beloved Samsung Galaxy A33 with phone overheating issues, and we apologize for the inconvenience it caused you.

I really understand what you are feeling right now, as I have expected the same thing after an update on my device that should provide improved performance, but if it's giving out different behavior, then I will get worried too.

But don't fret; we are here to guide, assist, and offer solutions to restore your device's camera app to optimum performance.

Before you try out the recommendations below, be sure to check if your device's software and related apps are updated to the latest version. To update your mobile device's software, follow these steps:
Step 1. Go to Settings > Software update.
Step 2. Tap on Download and install.
Step 3. Follow the on-screen instructions.
Step 4. Restart your device.

If that doesn't fix the problem, you may submit an error report through the Samsung Members app as follows:


Step 1. Long press Samsung Members icon on Apps screen and tap Error reports.

Step 2. Tap OK on agreement popup to send system log data.

Step 3. Select Symptom category "Overheating".

Step 4. Describe the problem in details and SEND.


How to submit an error report on Samsung Members app? | Samsung PH


If the problem persists, immediately bring your device to the nearest Samsung Authorized Service Center. Rest assured that our Samsung engineers and technicians are competent to assess your device with suggestions, and offer to provide prompt solutions to restore it up to optimum performance.


For more assistance and guidance, you may contact us via our online Samsung Customer Care support channels below. 

Or our Samsung Customer Care direct hotline numbers below.
#GALAXY or #425299 [Mobile Phones & Tablets]
Available 24/7
1-800-10-7267864 [All Product, Toll Free, PLDT]
1-800-8-7267864 [All Product, Toll Free, Globe]
842 221 11 [All Product, Landline]
Daily (8:00am to 8:00pm)
Let us know if you've found a solution by tapping "Accept as Solution" on the answer you like!
Stay safe and have a nice day ahead! Thanks for contacting Samsung.