I am just about to lose my mind.
I bought a Samsung Galaxy A315G a few months ago. This morning there was a software update. After the software update restarted my phone, the touch screen stopped working. Eventually, I was told to do a software reset, which I did. I lost all my files, photos, etc. The touchscreen still does not work. I called for support and after waiting for more than an hour, the gentleman on the phone put me on a hold and then hung up on me. I called back and waiting another hour and a half and the same thing happened again. I went to request support on the website and it won't recognize my phone model (A315G apparently is not a real model?!). I went into live support and there are no agents available.
This is a nightmare. I'm extremely upset with Samsung.
If anybody has any suggestions at all -please share them! (about fixing the phone myself, getting in contact with Samsung, sending the phone for repairs, etc).
It's remotely possible that the software update was corrupted when you downloaded it. But in about 12 years it's never happened to me, on about 12 different phones.
If a factory reset didn't fix the problem & your screen is still black, you can either flash the firmware with Odin yourself or visit a Samsung Service center.
How would the place of purchase make any difference?
It sounds like it *might* be a corrupted download of the update, or it's a hardware failure, but where the phone was purchased is irrelevant, especially after a few months.
If it was a corrupted download, then flashing the firmware with Odin, or taking it to a Samsung Service center & let them do it.
If it's a hardware issue then his only choice is to take it to a Samsung Service center.
nnoooo.. its written almost everywhere about it b4 reaching clear your phone!!! ......