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05-09-2021 01:51 PM in
Galaxy AI am just about to lose my mind.
I bought a Samsung Galaxy A315G a few months ago. This morning there was a software update. After the software update restarted my phone, the touch screen stopped working. Eventually, I was told to do a software reset, which I did. I lost all my files, photos, etc. The touchscreen still does not work. I called for support and after waiting for more than an hour, the gentleman on the phone put me on a hold and then hung up on me. I called back and waiting another hour and a half and the same thing happened again. I went to request support on the website and it won't recognize my phone model (A315G apparently is not a real model?!). I went into live support and there are no agents available.
This is a nightmare. I'm extremely upset with Samsung.
If anybody has any suggestions at all -please share them! (about fixing the phone myself, getting in contact with Samsung, sending the phone for repairs, etc).
Duane
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05-09-2021 03:25 PM in
Galaxy A- Mark as New
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05-10-2021 04:13 AM (Last edited 05-10-2021 04:13 AM ) in
Galaxy AIt's remotely possible that the software update was corrupted when you downloaded it. But in about 12 years it's never happened to me, on about 12 different phones.
If a factory reset didn't fix the problem & your screen is still black, you can either flash the firmware with Odin yourself or visit a Samsung Service center.
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05-10-2021 08:09 AM in
Galaxy AHow would the place of purchase make any difference?
It sounds like it *might* be a corrupted download of the update, or it's a hardware failure, but where the phone was purchased is irrelevant, especially after a few months.
If it was a corrupted download, then flashing the firmware with Odin, or taking it to a Samsung Service center & let them do it.
If it's a hardware issue then his only choice is to take it to a Samsung Service center.
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05-10-2021 09:16 PM in
Galaxy Annoooo.. its written almost everywhere about it b4 reaching clear your phone!!! ......